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Privacy and Security

This Privacy Policy describes how Indwell (“we,” “us,” or “our”) collects, uses, and discloses personal information when you visit our website https://indwell.ca (“the Site”) or interact with us in any way. We are committed to protecting your privacy and ensuring the security of any personal information you provide to us. By accessing or using the Site, you agree to the terms of this Privacy Policy.

Personal information may be received by Indwell through correspondence, forms (online and hard copy), donation cards, and other forms of donations. This information may include the following:

Name
Email address
Mailing address
Phone number

This information may be shared within Indwell as needed for specific purposes—at all times respecting the confidentiality of such information. Personal information will not be shared outside of Indwell unless required by law, or for the purposes of processing a donation, such as a credit card transaction.

How we protect your privacy

At Indwell we treat your personal health information with respect and sensitivity in accordance with the Ontario Personal Health Information Protection Act, 2004 (PHIPA) and any other laws that we are required to follow.

We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.
We perform audits to monitor and manage our privacy compliance.
We take steps to ensure that our staff and everyone who performs services for us protects your privacy.

Collection of personal health information

We collect personal health information about you directly from you or the person acting on your behalf. The personal health information that we collect may include, your name, date of birth, address, health history, medication history, allergies, etc.

Uses and disclosures of personal health information

Your request for care from us implies consent for our collection, use, and disclosure of your personal health information for the following purposes:

To support your health care when we are providing health care services such as medication administration, wound care, vital signs monitoring, diabetic education and support, and lab follow-up.
To communicate or consult about your health care with other health care providers when we are providing services to you, which could include for example: lab results, hospital discharge summaries, medications that have been prescribed to you, allergies, etc., including from electronic medical information systems. If you would like more information about the electronic medical information systems, please speak with our Privacy Contact.
To receive payment for services including from OHIP, WSIB and private insurers.
To plan, administer and manage our internal operations.
For quality improvement and patient safety activities for our services.
In order to comply with legal and regulatory requirements.
To fulfill other purposes that are permitted or required by law.

Your choices

You may access and/or request that corrections be made to your records of personal health information, or withdraw you consent for some of the above uses and disclosures (subject to certain legal obligations) by contacting our Privacy Contact.

For more information or to raise a concern, please contact our Privacy Contact at:

Steven Rolfe
1430 Main St E, Hamilton ON L8K 1C3
Phone: 905-529-0454 ext. 230
Email: steven@indwell.ca

For more information about your privacy rights, or if you are unable to resolve a problem directly with our Privacy Contact:

Information and Privacy Commissioner of Ontario
2 Bloor St E, Suite 1400, Toronto ON M4W 1A8
Phone: 1-800-387-0073
Email: info@ipc.on.ca

Web tracking and analytics

We use cookies and similar technologies for web tracking and analytics purposes to enhance your browsing experience and improve our website. These technologies collect information about your interactions with the Site, such as the pages you visit, the duration of your visit, and the referring website.

Tracking

The analytics service we use is Google Analytics, which may collect anonymous data about your use of the Site, including the following:

Number of users
Session statistics
Approximate geolocation
Browser and device information

Please note that these analytics tools may use cookies to track your interactions on the Site. By using the Site, you consent to the use of these cookies and the collection of data by Google Analytics.

You can learn more about how Google Analytics collects and processes data by reviewing their Privacy Policy at https://policies.google.com/privacy.

If you prefer not to have your data collected by Google Analytics, you can opt-out by installing the Google Analytics Opt-Out Browser Add-on, which is available at https://tools.google.com/dlpage/gaoptout.

Please note that opting out of Google Analytics does not affect your ability to access or use our website.

Accessibility Enhancements

To enhance accessibility, we utilize the services of Userway.org, an accessibility tool that helps improve the user experience for all visitors, including those with disabilities.

Userway.org may use cookies and similar technologies to provide accessibility features such as font resizing, color contrast adjustments, and alternative text for images. These cookies are necessary for the proper functioning of the accessibility features and do not collect any personal information.

By using our website, you consent to the use of these accessibility cookies by Userway.org.

Please note that while we strive to ensure accessibility, we may have limitations or encounter difficulties in making certain aspects of our website fully accessible. If you encounter any accessibility barriers or have suggestions for improvement, please contact us using the information provided in the “Contact Us” section.

how to contact indwell

If you see that any of your personal information is incorrect or outdated, you may contact us at anytime.

Mailing Address:
1430 Main St E
Hamilton ON L8K 1C3

Phone (toll-free):
1-866-529-0454

Author

Matt Breimer

Communications Specialist at Indwell
View all posts

Making Housing Affordable

A guide for facilitating partnerships with churches and charities to develop affordable housing

We are indwell

The values that drive us

Dignity

We affirm the image of God in everyone.

Love

We love our neighbours.

Hope

Hope is the foundation of what we do.

Donate

I just wanted to pass along a sincere thank you to all of you at Indwell. I've seen firsthand the positive difference you are making in communities and the lives of individuals in need. It's quite amazing, really, what you've been able to accomplish. I would hope that your model of care and ability to put roofs over people's heads can be the inspiration and a "road map" going ahead for Ontario... and beyond!

Dennis Kalichuk

St. Thomas Resident

I am donating my birthday to Indwell because I think Indwell values the inherent dignity of all people as image bearers of God. I think it is important people who might have trouble finding jobs and affordable housing have a safe to live to live, and I think that Indwell is doing just that.

Victoria

I am so thankful to your staff and the entire Indwell team. My daughter finally found peace and love, and she has gotten way better. She is doing great and we are all so proud of her.

JR and MR

Indwell Supporters

Indwell is high on my list of organizations that I respect because of the positive Christian image they project. This is powerful.

It is good to see your organization flourishing thanks to the awesome work that people like you continue to do. I remain thankful that those I care about had a safe and supportive place to live. A blessing in very unfortunate and complicated circumstances throughout the years.

Indwell Supporter

I love what this organization is doing! Breaking down barriers, showing their residents God's love, creating healthy communities to live in, taking measures to remove the "broken window" effect, The list goes on and on!

Tyler

Through your gifts you are providing affordable housing, supports, and community for Indwell tenants. This helps each person achieve health, wellness and belonging.

Indwell is a Hamilton-based Christian charity that has been supporting vulnerable adults dealing with mental health challenges for 50 years. We are the fastest growing developer of new supportive affordable housing in Ontario. Indwell’s communities support over 1250 tenants in regions across Southern and Southwestern Ontario—with several projects currently under construction or pre-development. Indwell empowers tenants to achieve health and wellness goals, and to constructively engage with their communities.

Peace Among the Forgotten