Strong, trusting relationships with Indwell staff and other tenants are foundational in encouraging intentional community and housing stability, even when concerns arise. All Indwell tenants sign a commitment to keep the peace, safety, and enjoyment of the building.
Indwell’s intake process helps build a community of tenants who are interested in participating in supports to maintain this commitment. The design, size and layout of Indwell’s buildings foster intentional community, as do community-building activities and events. Tenants know each other, they know when something is happening, and look out for each other.
Security for tenants is reinforced by measures that include:
- Controlled access through secure entrances
- Training tenants to allow access to the building only for their own guests
- Full coverage closed-circuit video surveillance and recording in all common areas
- 24/7 on-call service
- Security staffing for additional support when required
- Staff teams equipped in crisis de-escalation and trauma-informed approaches
If a tenant or their guest is continually disruptive, we meet with the tenant. We seek to understand the underlying cause and quickly resolve concerns together.
Indwell takes an eviction-prevention approach to conflict. While we uphold all requirements and obligations under the Residential Tenancies Act (RTA), we also use all reasonable means to help a person stay housed. And while eviction is a last resort, if this is necessary, we offer to work with the tenant to find alternate living arrangements.
Sometimes, a disruptive situation comes from the actions of a guest. As tenants are responsible for their guests under the RTA, a disruptive guest can threaten a tenant’s housing. To prevent this escalation, Indwell supports the tenant in managing their guests. and immediately enacts trespass notices when necessary. If willing, Indwell connects guests with street outreach resources, local social services agencies, and crisis response teams to provide supportive resources that enable them to stay away from the building yet access supports in the community.
Through every situation, even conflict, we seek a common goal of providing safe, stable supportive communities and homes for people to live where they can achieve health, wellness, and belonging.
