Indwell’s three-year strategic plan is themed Grow Well. As we anticipate supporting 1,500 people by July 2024 (100% growth), we must expand in a responsible and sustainable way. This plan focuses on four key pillars: Tenacious Tenant Care, Thriving Staff, Responsible Growth and System Disruption—the following initiatives exemplify our commitment to these pillars:
Tenacious Tenant Care
In 2021-22, Indwell began investigating ways to increase evidence-based, tenant-focused care through data-driven tools such as TIMES (Transformation Information Measurement and Evaluation System) and OCAN (Ontario Common Assessment of Need) to create individualized service plans. We will continue implementation of these tools in 2023 to improve tenant care and satisfaction. We will also strengthen relationships with volunteers to further community-building.
In 2021-22, Indwell staff experienced a variety of opportunities to connect, learn and grow with the LeadWell 2022 Leadership Conference, the Indwell Staff Retreat and Clifton Strength Finder assessments—a tool that helps individuals identify and maximize their strengths, and provides opportunities for coaching. Employees also gained access to Dialogue, an online health platform that makes health and wellness support easily accessible for staff. These opportunities will continue to be offered, and Indwell will seek to improve our recruitment strategy to ensure we’re attracting the best staff we can!
Indwell has achieved tremendous growth in 2022 with 386 new homes! Indwell is working with our partners in healthcare, the federal and provincial government, municipalities and donors like you to create more programs and ensure that tenants who need access to mental health, addiction and other health care can receive it.
With the creation of the S.T.A.R.T Team, the Waterloo-Region Programs, and Railway City Lofts (see pg. 10-11 for fulsome descriptions), we have proven that real change comes when we work together with healthcare providers, such as the Ministry of Health, municipalities and other bodies to create new models. We have also partnered with Sacajawea Non-Profit Housing and Hamilton Regional Indian Centre to create homes for Indigenous tenants in 2022 and will continue to work with these organizations to increase equitable access to affordable housing and ensure appropriate supports for Indigenous people.
Due to the success of the S.T.A.R.T. model, also known as integrated comprehensive care, we will continue to explore opportunities with health partners across the province to use this model as a basis for health system renewal through Ontario Health Teams.