AODA Customer Service Standards

AODA (Accessibility for Ontarians with Disabilities Act)

Indwell is committed to receiving and responding to feedback from persons with disabilities about accessibility regarding how our organization provides services to them.

If a person with a disability has concerns or feedback regarding the service provided by Indwell, they should bring such feedback forward:

Tenants, Volunteers and Students:

  • to staff assigned to their location
  • to an identified supervisor, if applicable 
  • to the Resource Centre - 1-866-529-0454


  • to your supervisor
  • to Human Resources -1-866-529-0454 x 435

Mailing Address
1430 Main St E
Hamilton ON L8K 1C3

Feedback may be submitted in person, by telephone, in writing, via e-mail. Indwell is able to provide written documentation in expanded font sizes, printed or electronic format. We are able to discuss other communication formats. You may request a copy of Indwell's AODA policy by calling the Resource Centre at 866-529-0454 (locally at 905-529-0454) or by filling out the on-line form below.

If you would like to leave anonymous feedback, please feel free to leave the name, email address, and phone number fields blank.